Indexed by：
Abstract：
The background of customer relationship management (CRM) is described. The framework and functions of CRM is also elaborated. Moreover, the critical technologies of CRM is developed.
Keyword：
Reprint 's Address：
Source ：
PROCEEDINGS OF THE 2001 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND ENGINEERING, VOLS I AND II
Year： 2001
Page： 753-756
Language： English
Affiliated Colleges：
