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Abstract：
The background of customer relationship management (CRM) is described. The framework and functions of CRM is also elaborated. Moreover, the critical technologies of CRM is developed.
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Source ：
PROCEEDINGS OF THE 2001 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND ENGINEERING, VOLS I AND II
Year： 2001
Page： 753-756
Language： English
Cited Count：
WoS CC Cited Count： 0
SCOPUS Cited Count：
ESI Highly Cited Papers on the List： 0 Unfold All
WanFang Cited Count：
Chinese Cited Count：
30 Days PV： 6
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