Libraries　are　digitizing,　and　challenges　are　posed　by　digital　technologies　for　institutions　of　higher　education　in　China.　This　study　aims　to　present　the　dimensionality　of　perceived　service　quality,　its　effect　on　customer　satisfaction,　and　the　case　of　a　non-state-owned　library＇s　academic　service　quality.　A　sample　consisting　of　valid　453　respondents　used　online　recruitment　to　retrieve　answers　to　questionnaires.　Ten　experts　were　invited　to　review　the　questionnaire　for　content　validity　and　question　clarity.　In　this　study,　the　Fuzzy　Delphi　method　was　used　to　establish　questionnaire　indices　and　the　attributes　of　library　academic　service　quality　elements　made　available　by　the　Kano　model.　Three　dimensions,　including　emotional　service,　physical　environment,　and　information　control,　which　are　correlated　under　the　attribute　classification　of　the　Kano　model,　indicate　support　for　the　validity　of　using　integrated　models　in　measuring　library　service　quality.　The　results,　according　to　the　improvements　in　the　customer　satisfaction　matrix,　provide　nine　elements　to　improve　the　quality　of　service　and　two　major　improvements　to　enhance　the　perception　of　service　quality.　In　addition,　users　pay　less　attention　to　the　use　of　academic　resources　and　academic　ethics,　but　these　factors　do　not　affect　the　quality　of　service.