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author:

Zhang, Liping (Zhang, Liping.) [1] | Zhu, Zuping (Zhu, Zuping.) [2] (Scholars:朱祖平)

Indexed by:

SSCI

Abstract:

Users' product recommendations in virtual communities (VCs) play an important role in social commerce, that is, e-commerce activities and transactions made via the social media environment. We proposed a moderated mediation model based on social exchange theory, to explore the role of effects of belonging to VCs, guanxi capital, and trust propensity on users' intention to recommend products in VCs. We tested the model with 317 members of WeChat groups in China. The results show that guanxi capital positively mediated the link between sense of belonging and intention to recommend. Further, the relationships between sense of belonging and guanxi capital, guanxi capital and intention to recommend, and sense of belonging and intention to recommend were all significantly moderated by trust propensity. Our findings provide insight into users' decision-making process when recommending products in VCs, and have implications for social commerce managers promoting products in VCs.

Keyword:

guanxi capital product recommendation recommendation intention sense of belonging social commerce trust propensity virtual community

Community:

  • [ 1 ] [Zhang, Liping]Fuzhou Univ, Sch Econ & Management, 2 Xue Yuan Rd, Fuzhou 350108, Fujian, Peoples R China
  • [ 2 ] [Zhu, Zuping]Fuzhou Univ, Sch Econ & Management, 2 Xue Yuan Rd, Fuzhou 350108, Fujian, Peoples R China

Reprint 's Address:

  • 朱祖平

    [Zhu, Zuping]Fuzhou Univ, Sch Econ & Management, 2 Xue Yuan Rd, Fuzhou 350108, Fujian, Peoples R China

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Source :

SOCIAL BEHAVIOR AND PERSONALITY

ISSN: 0301-2212

Year: 2020

Issue: 12

Volume: 48

0 . 9 7 6

JCR@2020

1 . 0 0 0

JCR@2023

ESI Discipline: PSYCHIATRY/PSYCHOLOGY;

ESI HC Threshold:125

JCR Journal Grade:4

Cited Count:

WoS CC Cited Count:

SCOPUS Cited Count:

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 1

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