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author:

Hong, Wen (Hong, Wen.) [1] | Wu, Yiping (Wu, Yiping.) [2] | Li, Shangze (Li, Shangze.) [3] | Wu, Ying (Wu, Ying.) [4] | Zhou, Zehai (Zhou, Zehai.) [5] | Huang, Yanbin (Huang, Yanbin.) [6]

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EI

Abstract:

This article uses online review data of skincare products on e-commerce platforms to summarize the consumer demand characteristics through text clustering analysis and offer common marketing proposals for skincare merchants.From the role of review text clustering analysis, this paper derives two dimensions from e-commerce platforms and skin care product categories, and through feature extraction and lexical item clustering analysis of consumer online review information on different platforms, the focus of attention and characteristic tendencies of consumers on skin care products on different platforms are mined. In turn, the review information can be mined and analyzed to obtain information with business value, and relevant measures can be taken to improve the platform's services, promote business growth, enhance customer satisfaction, etc. First, develop a reasonable marketing strategy. Second, strengthen product branding. © Content from this work may be used under the terms of the Creative Commons Attribution 3.0 Licence.

Keyword:

Cluster analysis Customer satisfaction Electronic commerce Skin care products Text mining

Community:

  • [ 1 ] [Hong, Wen]Management Science and Engineering, Fuzhou University, Fujian, Fuzhou; 350108, China
  • [ 2 ] [Wu, Yiping]Management Science and Engineering, Fuzhou University, Fujian, Fuzhou; 350108, China
  • [ 3 ] [Li, Shangze]Management Science and Engineering, Fuzhou University, Fujian, Fuzhou; 350108, China
  • [ 4 ] [Wu, Ying]Management Science and Engineering, Fuzhou University, Fujian, Fuzhou; 350108, China
  • [ 5 ] [Zhou, Zehai]Management Science and Engineering, Fuzhou University, Fujian, Fuzhou; 350108, China
  • [ 6 ] [Huang, Yanbin]Management Science and Engineering, Fuzhou University, Fujian, Fuzhou; 350108, China

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ISSN: 1742-6588

Year: 2021

Issue: 1

Volume: 2010

Language: English

Cited Count:

WoS CC Cited Count:

SCOPUS Cited Count: 1

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 6

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