Translated Title

Current Situation and Prospect of Customer Churn Management

Translated Abstract

This　paper　summarizes　the　literature　about　the　following　aspects:the　definitions　of　customer　churn　and　customer　churn　management;research　contents　and　application　scenarios　of　customer　churn　issues;customer　churn　prediction　algorithms　and　feature　extraction　methods;the　evaluation　technologies　and　measurements.In　the　end,we　point　out　the　shortcomings　of　the　current　research　and　put　forward　some　future　research　directions.

Translated Keyword

current situation
customer churn management
prospect

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Type

Project Name

Project No.

Access Number

WF:perioarticaljsjxtyy201712002

Language

Chinese

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