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author:

Luo Nianbei (Luo Nianbei.) [1] (Scholars:骆念蓓) | Zhan Shaoxian (Zhan Shaoxian.) [2]

Indexed by:

CPCI-SSH

Abstract:

Based on ACSI model, the customer loyalty of personal online banking combing with the amending target of ACSI was researched by establishing a personal internet banking customer loyalty drive model and analyzing empirically the impact of personal online banking key factor using of structural equation model. The empirical research shows that loyalty-driven model established in this paper has a high degree of fit. Meanwhile the path coefficients between each variable were achieved by empirical data.

Keyword:

ACSI customer loyalty Personal Internet Banking

Community:

  • [ 1 ] [Luo Nianbei]Fuzhou Univ, Coll Management, Fuzhou 350002, Peoples R China
  • [ 2 ] [Zhan Shaoxian]Fuzhou Univ, Coll Management, Fuzhou 350002, Peoples R China

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Source :

TENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I AND II

Year: 2011

Page: 1124-1133

Language: English

Cited Count:

WoS CC Cited Count:

SCOPUS Cited Count:

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 4

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