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author:

Wang, Qiuzhen (Wang, Qiuzhen.) [1] | Yang, Yi (Yang, Yi.) [2] | Wang, Qi (Wang, Qi.) [3] | Ma, Qingguo (Ma, Qingguo.) [4]

Indexed by:

SSCI EI Scopus SCIE

Abstract:

On B2C shopping websites, effective visual designs can bring about consumers' positive emotional experience. From this perspective, this article developed a research model to explore the impact of human image as a visual element on consumers' online shopping emotions and subsequent attitudes towards websites. This study conducted an eye-tracking experiment to collect both eye movement data and questionnaire data to test the research model. Questionnaire data analysis showed that product pictures combined with human image induced positive emotions among participants, thus promoting their attitudes towards online shopping websites. Specifically, product pictures with human image first produced higher levels of image appeal and perceived social presence, thus stimulating higher levels of enjoyment and subsequent positive attitudes towards the websites. Moreover, a moderating effect of product type was demonstrated on the relationship between the presence of human image and the level of image appeal. Specifically, human image significantly increased the level of image appeal when integrated in entertainment product pictures while this relationship was not significant in terms of utilitarian products. Eye-tracking data analysis further supported these results and provided plausible explanations. The presence of human image significantly increased the pupil size of participants regardless of product types. For entertainment products, participants paid more attention to product pictures integrated with human image whereas for utilitarian products more attention was paid to functional information of products than to product pictures no matter whether or not integrated with human image.

Keyword:

attitude towards online shopping websites emotion eye tracking human image image appeal social presence

Community:

  • [ 1 ] [Wang, Qiuzhen]Zhejiang Univ, Sch Management, Hangzhou 310003, Zhejiang, Peoples R China
  • [ 2 ] [Ma, Qingguo]Zhejiang Univ, Sch Management, Hangzhou 310003, Zhejiang, Peoples R China
  • [ 3 ] [Yang, Yi]Fuzhou Univ, Zhicheng Coll, Fuzhou 350002, Peoples R China
  • [ 4 ] [Wang, Qi]NetEase Inc, Hangzhou, Zhejiang, Peoples R China

Reprint 's Address:

  • [Ma, Qingguo]Zhejiang Univ, Sch Management, Hangzhou 310003, Zhejiang, Peoples R China

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Source :

ENTERPRISE INFORMATION SYSTEMS

ISSN: 1751-7575

Year: 2014

Issue: 5

Volume: 8

Page: 582-605

4 . 4 0 0

JCR@2023

ESI Discipline: COMPUTER SCIENCE;

ESI HC Threshold:195

Cited Count:

WoS CC Cited Count:

SCOPUS Cited Count:

ESI Highly Cited Papers on the List: 0 Unfold All

WanFang Cited Count:

Chinese Cited Count:

30 Days PV: 1

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